Frequently Asked Questions

Dirty Fur Clothing’s offers & discounts are while supplies last and may not be applied to any other promotional offers & discounts. Occasionally, due to market changes or circumstances that may be beyond our control, our prices and offers & discounts are subject to change without notice.

We strive to make your online shopping experience hassle-free, and will always help with your online order, tracking a package or any other information you need.

We are not responsible for typographical errors.

If you have any questions, please call Customer Service at: (877)-547-5958

How are you ensuring my customers security and privacy?

Dirty Fur Clothing is committed to maintaining our customer’s trust and personal privacy. Our online ordering system uses the latest Secured Encryption Technologies and all personal information will be submitted using high levels technical security (256 bit SSL) with all reasonable precautions.

What is your shipping policy?

Shipping Worldwide

Our product catalog contains many different products and categories supplied worldwide. We generally do ship worldwide (though there might be exceptions depending on customers shipping address and chosen product). Please note: some products may be subject to limitations placed by our suppliers in terms of customer’s country customs or shipping exceptions.

Order Fulfillment

Orders are usually packed and shipped within 48-72 hours. If for some reason the item(s) in your order are out of stock, or there’s any delay, we will contact you. If any part of the order is in stock while other part is out of stock, you will receive the "in stock" portion immediately, and the "out of stock" portion when it arrives. You will be updated all along the process by our customer service team.

Shipping

Dirty Fur Clothing offers Economy and Express shipping options to most locations throughout the world. Express shipping means that you will receive the order between 3-14 business days after order fulfillment is completed. Economy (Standard) shipping means that the delivery time is between 7-14 business days for most products, however, handmade products may take 14-21 business days after order fulfillment is completed. Please note that Saturday & Sunday deliveries are not available.

Shipping Methods and costs

All orders shipped within the United States via Economy are FREE. Orders shipped outside the United States and up to two items per order will be charged an Economy Shipping fee of $9.991, opting for Express Shipping will incur a charge of $16.992 Within the United States and $26.99 for all other countries.

If you have any questions, please call Customer Service at: (877)-547-5958

1Economy shipping orders within the United States are FREE with no minimum purchase required. All other countries will incur a charge of $9.99. Additional charges may apply. May not be valid with any other discount or offer. Terms and conditions of this offer are subject to change at the sole discretion of Dirty Fur Clothing.

2Not all products are available for Express Shipping. If all or a part of your order does not qualify for Express Shipping, you will be notified by our Customer Service Team.

How can I pay for my order? What payment methods do you accept?

  • American Express
  • Discover
  • MasterCard
  • Visa

We also accept the following payment methods for online purchases only:

  • PayPal

We do not accept Check by Phone payment option or other phone orders.

Can I track my order online?

You may track your order(s) by accessing your online account and by viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number, which you may use to track your order.

How can I review order details?

Registered users can log into their account and view the order history and details of any online order.

How do I report a damaged or defective product?

Call Customer Service at (877)-547-5958 immediately upon discovering any damaged or defective item. You must save all shipping and merchandise packaging.

Can you replace my order?

Yes, depending on the availability of the items. Call Customer Service at (877)-547-5958

Are there any promotional exclusion?

All offers are while supplies last and may not be applied to any other promotional offers or discounts.Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Due to market changes or circumstances beyond our control, all prices are subject to change without notice. We are not responsible for any typographical errors or omissions.

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