FREE SHIPPING & RETURNS
We want you to be absolutely satisfied with every item you purchase from DirtyFurClothing.com. Also, we’re big fans of the word FREE!
Unlike other sites that have special rules and tons of fine print, DirtyFurClothing.com offers FREE SHIPPING on all orders placed on our website within the U.S. No minimum dollar amount, sizes, special exceptions or fine print to sort through.
We know it’s hard to explain to your pooch that the outfit they really want comes after you’ve deciphered the maze of fine print. :-)
FREE 365 DAY RETURNS
If you are not 100% satisfied with an item you have purchased, we most definitely will accept returns for item purchased 365 days from the date you place your order. Your pooch didn’t like the color, we get it.
Just return it for a refund and totally FREE (Returns must unworn-no pet hair please, in the state you received them and in the original packaging).
MONEY BACK GUARANTEE IF RETURNED WITHIN 30 DAYS
If you are not satisfied with an item you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price. However, we cannot accept returns or exchanges on discounted SALE items.
The item must unworn-no pet hair please, in the state you received them and in the original packaging.
NOTE: Some items nay be marked or classified as 'SALE' or the equivalent. In these cases, items are not eligible for returns.
If you receive a damaged or defective item, contact us within 30-days of delivery. Please provide us with the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
In some cases or if requested; a store credit will be issued and will be in the form of a promo code or other at the discretion of Dirty Fur Clothing LLC.
- Items returned within 30 days of delivery will refunded via store credit or original payment method.
- Items retuned 30-365 days after date of purchase will be refunded by store credit only.
RETURNING AN ITEM
If you wish to return an item, please follow the instructions below or outlined on the packing slip with your shipped items.
You will be provided with a pre-paid* USPS or UPS domestic label to return the purchase to us.
- Return shipping is absolutely FREE.
- Pack the item(s) securely in the original product packaging. Please include all parts, and accessories. All items must be returned in original condition-no pet hair please, to insure a store credit or refund.
- Please remove all extra labels from the outside of the package before sending your return shipment.
Once your return is received and inspected by our wonderful staff and their pooch (usually within 72 hours of receipt); your refund will be processed and a credit will be applied to your credit card or original form of payment. Credit for returns will be issued to the original purchaser.
No returns or exchanges will be made on SALE items. SALE items will be marked as such on the Website.
*Please note to use our pre-paid labels, shipments must be sent from the United States.