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Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Castor & Pollux —
Castor & Pollux did what only the leader in organic pet can do: we set the new standard with the introduction of the only comprehensive portfolio of purposeful pet food. We elevated our ORGANIX® recipes to all be USDA Organic – making it the only complete line of USDA organically certified pet food – and introduced PRISTINE® – the only complete line of pet food made with responsibly sourced ingredients.
What is Purposeful Pet Food? —
We know you put a lot of care and effort into what you eat – meticulously choosing natural foods that are also carefully cultivated to be safe. And, we know you also care deeply about how you feed your pets. Not just the quality of ingredients, but importantly, how those ingredients are sourced or cared for before they make it to your pet’s bowl.
Feed Organic
ORGANIX® is America’s #1 Organic pet food and the only complete line of USDA organically certified pet food.
Feed Responsibly Sourced
PRISTINE® is the only complete line of pet food made with responsibly sourced ingredients, such as wild-caught salmon and grass-fed beef.
America's #1 Organic Pet Food
USDA ORGANIC —
Selected Castor & Pollux ORGANIX canned recipes must meet extremely detailed and difficult third-party organic certification requirements for each and every ingredient, our production process, organic ingredient storage and handling, and more. The USDA’s National Organic Program (NOP) regulates the way organic food and ingredients are raised or grown, handled, processed and stored.
How to Transition
From Another Food: Slowly transition your pet by choosing one of Castor & Pollux’s high quality diets for your cat or dog. Mix the Castor & Pollux food with your current pet’s food over the course of 5-7 days. Continuously increase the amount of the Castor & Pollux food while decreasing the amount in your dog or cat’s current diet.
